Introduction
At Axiom Zoom, we strive to provide reliable and high-quality WhatsApp Business API services. This Refund Policy outlines the terms and conditions under which refunds may be granted for services purchased through our platform.
Eligibility for Refunds
Subscription Fees: Fees paid for subscriptions, usage credits, or API services are generally non-refundable once the service has been activated.
Technical Issues: If you experience a verified technical issue that prevents access to or proper use of the platform, you may request a refund within 7 days of the transaction.
Duplicate Payments: Refunds will be issued in cases of accidental duplicate charges.
Non-Refundable Situations
Refunds will not be provided in the following cases:
Failure to use the service after purchase.
Issues arising due to user error, misconfiguration, or non-compliance with Axiom Zoom’s or Meta’s policies.
Partial usage of services or remaining credits.
Refund Request Process
To request a refund, please contact our support team at support@axiomzoom.in
with details of your transaction, including payment receipt and reason for the request.
All requests will be reviewed within 5–7 business days.
Approved refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider.
Service Cancellation
Users may cancel their subscription or services at any time. Cancellation will stop future billing, but no refunds will be provided for the current billing cycle unless otherwise stated under “Eligibility for Refunds.”
Amendments to this Refund Policy
Axiom Zoom may update this Refund Policy periodically. Users will be notified of significant changes, and continued use of the platform after such updates signifies acceptance of the revised terms.
Contact Information
For any questions regarding this Refund Policy or to initiate a refund request, please contact us at:
Email: support@axiomzoom.in